Frequently Asked Questions

Can I borrow from and return to any Library branch?

Yes, you can borrow from and return to any of our 18 branches.

When borrowing CDs and DVDs, please take one of the padded envelopes provided to prevent damage when returning these items in the return chutes. You will be charged for any damage incurred from dropping CDs and DVDs in the return chute without a padded envelope.

How many items can I borrow at once?

You can borrow up to 99 items, including:

  • 30 adult DVDs and Blu-rays
  • 30 Children’s DVDs and Blu-rays
  • 10 ‘New and Notable’ books
  • 10 ‘New and Notable’ CDs
  • 10 ‘New and Notable’ DVDs
  • 10 ‘New and Notable’ Blu-rays

How long can I keep the items I borrow?

Loan periods are three weeks for most books, CDs, magazines, and e-books. It's a one week loan for all DVDs and Blu-rays.

How do I know when my items are due back?

When you sign out an item, you can choose to receive a due date slip that shows when your Library items are due back.

What is the best way to contact the Library?

Call 403-260-2600 for any and all Library information you need. You can visit your local branch, or visit the Contact Us page of this website.

What can I take home from the Library?

Besides books of all types and topics, you’ll find magazines, popular music, great movies, e-books, comic books, and more.

What Library materials can I use while I visit a branch?

Current newspapers, government documents, telephone and trade directories, and maps are just a few examples.

How often do you get new items in stock?

All the time – we add items to our collection each week!

Can I recommend a title or item for the Library to buy?

Yes, if there is something specific you’re looking for that we don’t already carry, please suggest a title.

Is there free Internet service and computer use at the Library?

Internet service and computer use is included in your yearly membership and is available at all Library branches. We also have free wireless access in every branch, everywhere – bring your laptop!

What types of programs, seminars, and presentations are offered at the Library?

We offer a wide range of free adult and children’s programs.

Can I find out what reading level certain books are for children and teens?

Yes, there is a code on the spine of books for young people to help pick the reading level that’s just right:

  • Board book: babies and toddlers
  • Z: picture books
  • X: beginner readers
  • J: books for children
  • YA: for young adults (ages 13 to 17)

Will you remind me when my books are due?

Check the paper receipt that’s provided when you sign out Library items for the date your Library items are due back. We don’t provide phone or e-mail reminders unless you have a hold waiting for you.

What should I do if my Library card is lost or stolen?

No problem. Call us at 403-260-2608 and we’ll suspend your card so no one else can use it. The next time you come to the Library, bring your identification and we’ll issue you a new card with a $5.00 processing fee.

Can my family members or friends use my Library card?

Only the person who the card is registered to can use it. We encourage each person in every family to register for their own card.

Can I eat or drink in the Library?

At Central you can eat and drink on the main floor only. At our other community libraries you can eat and drink when you're not using computers.

Please respect other users and Library materials.

Can I leave my children unattended in the Library?

Please do not leave children unattended in the Library. Parents or caretakers should always supervise their children while visiting the Library.

How should I notify the Library of a change in name, address, e-mail address, or telephone number?

You can do this in person at any Library branch, or by calling 403-260-2600.

Can I borrow magazines from the Library?

Yes, you can borrow any magazines other than current issues. Current issues must remain in the Library branches.